Bakı,
Azərbaycan
01.07.24
-
31.07.24
İş haqqında məlumat
- Provide first level contact and convey resolutions to customer issues;
- Properly escalate unresolved queries to the next level of support;
- Track, route and redirect problems to correct resources;
- Update customer data and produce activity reports;
- Walk customers through problem solving process;
- Follow up with customers, provide feedback and see problems through to resolution;
- Utilise excellent customer service skills and exceed customers’ expectations;
- Ensure proper recording, documentation and closure;
- Recommended procedure modifications or improvements;
- Preserve and grow your knowledge of help desk procedures, products and services;
- Ensures that all network systems are functioning and communicating properly;
- Systems include server hardware, server software, firewalls, routers, network switches, VPNs, cabling, wireless, phone systems, security devices, etc;
- Maintain system efficiency;
- Ensure design of system allows all components to work properly together;
- Troubleshoot problems reported by users;
- Make recommendations for future upgrades;
- Analyze and isolate issues;
- Monitor networks to ensure security and availability to specific users;
- Identify user needs;
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations;
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers;
- Other duties as assigned.
Tələblər
- Education: Bachelor degree, with a technical major, such as engineering or computer science;
- At least 1 years of work experience in relevant field;
- Foreign Language: English, Russian;
- Microsoft/Linux/Cisco Certification is an advantage;
- Understanding of networking protocols & procedures;
- Knowledge of firewalls, routers, switches, DNS, DHCP, VPNs, FTP, internet protocols;
- Technical expertise in server, network, virtualization, and peripheral device maintenance, installation, and management;
- A good sense of responsibility;
- Proven ability to work under pressure and to tight deadlines.
İnformasiya texnologiyaları
Ticarət
Elanın müddəti bitmişdir