Azerconnect LLC

Fixed Operations Contact Centre Representative (Sabit xidmətlər əlaqə mərkəzi üzrə təmsilçi)

Ə/h razılaşma ilə 100
Tam iş günü
Bakı, Azərbaycan
06.11.24 - 06.12.24

İş haqqında məlumat

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued;
  • To handle all customer requests in the channel, provide proper information, and fulfill all customer requests with high-quality service; 
  • Register properly contact reason and support in fixing customer issues;
  • Reach the KPİs assigned by the management;
  • Manage inbound/outbound calls to ensure effective and timely resolution of customer issues;
  • Go the extra mile to build and maintain a positive trust relationship with the customer;
  • Adhering to all company policies and procedures;
  • Carry out other tasks related to the position assigned by management;
  • To execute assigned tasks in compliance with the procedures/policy/instructions;
  • To keep confidentiality of the company data;
  • Competitive compensation;
  • Incentives and bonuses based on performance;
  • Fringe benefits;
  • Performance-driven culture;
  • Diversified learning and development opportunities;
  • Career growth opportunity;
  • Hybrid work opportunity;
  • Unique experience of working in the most dynamic industry;
  • Innovative products and digitalization;
  • International experience;
  • Amazing team of highly skilled professionals;
  • Cross-functional collaboration;
  • Experience sharing.

Tələblər

  • Secondary or higher education;
  • Knowledge of MS Office programs;
  • Knowledge of Azerbaijani and Russian – advanced (it is must); English – basic;
  • Customer-oriented & Team player;
  • Flexibility.


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