Fixed Operations Contact Centre Representative (Sabit xidmətlər əlaqə mərkəzi üzrə təmsilçi)
By agreement
0
Full-time
Baku,
Azerbaijan
06.11.24
-
06.12.24
Working conditions
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued;
- To handle all customer requests in the channel, provide proper information, and fulfill all customer requests with high-quality service;
- Register properly contact reason and support in fixing customer issues;
- Reach the KPİs assigned by the management;
- Manage inbound/outbound calls to ensure effective and timely resolution of customer issues;
- Go the extra mile to build and maintain a positive trust relationship with the customer;
- Adhering to all company policies and procedures;
- Carry out other tasks related to the position assigned by management;
- To execute assigned tasks in compliance with the procedures/policy/instructions;
- To keep confidentiality of the company data;
- Competitive compensation;
- Incentives and bonuses based on performance;
- Fringe benefits;
- Performance-driven culture;
- Diversified learning and development opportunities;
- Career growth opportunity;
- Hybrid work opportunity;
- Unique experience of working in the most dynamic industry;
- Innovative products and digitalization;
- International experience;
- Amazing team of highly skilled professionals;
- Cross-functional collaboration;
- Experience sharing.
Requirements
- Secondary or higher education;
- Knowledge of MS Office programs;
- Knowledge of Azerbaijani and Russian – advanced (it is must); English – basic;
- Customer-oriented & Team player;
- Flexibility.
Customer service
İCT
This job has expired
