Huawei Technologies LLC

Service product manager (Xidmət məhsul meneceri)

По соглашению 86
Полн. занятость
Баку, Азербайджан
27.11.24 - 27.12.24

O работе

  • Develop and manage service products and solutions, ensuring alignment with customer needs and market trends;
  • Define service product lifecycle strategies, including design, development, launch, and phase-out;
  • Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
  • Identify opportunities to enhance service offerings and improve competitiveness;
  • Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions;
  • Collaborate with local and global teams to ensure consistency in service standards;
  • Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
  • Support customer projects by delivering service-related expertise and ensuring successful implementation;
  • Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
  • Train sales teams and partners on service products to improve sales effectiveness;
  • Monitor the quality and performance of delivered services, addressing any issues or gaps;
  • Establish KPIs and ensure continuous improvement in service delivery;
  • Ensure all service offerings comply with local regulations and company policies;
  • Prepare and maintain documentation for service product specifications, pricing, and updates.

Требования

  • Bachelor’s degree in telecommunications, IT, engineering, or a related field;
  • Proven experience (5+ years) in service/product management within the telecommunications or IT industry;
  • Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services);
  • Proficiency in project management methodologies and tools;
  • Analytical and Problem-Solving Skills;
  • Ability to analyze market trends and customer needs to define competitive service offerings;
  • Strong problem-solving skills to address technical or operational challenges;
  • Excellent verbal and written communication skills in English (additional languages are a plus);
  • Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders;
  • Deep understanding of customer pain points and the ability to deliver customized service solutions;
  • Experience in customer relationship management, particularly in a B2B setting;
  • Knowledge of pricing models, cost management, and ROI analysis for service products;
  • Awareness of legal and regulatory compliance in the telecommunications industry;
  • Willingness to travel domestically and internationally as required.


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