Baku,
Azerbaijan
27.11.24
-
27.12.24
Working conditions
- Develop and manage service products and solutions, ensuring alignment with customer needs and market trends;
- Define service product lifecycle strategies, including design, development, launch, and phase-out;
- Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
- Identify opportunities to enhance service offerings and improve competitiveness;
- Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions;
- Collaborate with local and global teams to ensure consistency in service standards;
- Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
- Support customer projects by delivering service-related expertise and ensuring successful implementation;
- Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
- Train sales teams and partners on service products to improve sales effectiveness;
- Monitor the quality and performance of delivered services, addressing any issues or gaps;
- Establish KPIs and ensure continuous improvement in service delivery;
- Ensure all service offerings comply with local regulations and company policies;
- Prepare and maintain documentation for service product specifications, pricing, and updates.
Requirements
- Bachelor’s degree in telecommunications, IT, engineering, or a related field;
- Proven experience (5+ years) in service/product management within the telecommunications or IT industry;
- Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services);
- Proficiency in project management methodologies and tools;
- Analytical and Problem-Solving Skills;
- Ability to analyze market trends and customer needs to define competitive service offerings;
- Strong problem-solving skills to address technical or operational challenges;
- Excellent verbal and written communication skills in English (additional languages are a plus);
- Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders;
- Deep understanding of customer pain points and the ability to deliver customized service solutions;
- Experience in customer relationship management, particularly in a B2B setting;
- Knowledge of pricing models, cost management, and ROI analysis for service products;
- Awareness of legal and regulatory compliance in the telecommunications industry;
- Willingness to travel domestically and internationally as required.
Information technology
Commerce
