Contact centre representative (Əlaqə mərkəzinin nümayəndəsi)

По соглашению

Полн. занятость

Баку, Азербайджан

18.04.24 - 18.05.24

O работе

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued;
To handle all customer requests in the channel, provide proper information, and fulfill all customer requests with high-quality service;
Register properly contact reason and support in fixing customer issues;
Reach the KPİs assigned by the management;
Manage inbound/outbound calls to ensure effective and timely resolution of customer issues;
Go the extra mile to build and maintain a positive trust relationship with the customer;
Adhering to all company policies and procedures;
Carry out other tasks related to the position assigned by management.

Secondary or higher education;
Knowledge of MS Office programs;
Knowledge of Azerbaijani and Russian – advanced; English – basic;
Customer-oriented & Team player;
Flexibility.
Those interested in the vacancy can apply by following the link https://fa-emfh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1007/requisitions/preview/985/apply/email.