Receptionist (Resepşn)

By agreement 89

Full-time

Baku, Azerbaijan

03.12.24 - 03.01.25

Working conditions

Be the warm welcome that kicks off a memorable guest experience;
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone;
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay;
Handle cash and credit transactions;
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes;
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary;
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed;
Take pride in your appearance and place as a brand ambassador;
Always know what events and activities are on the day’s schedule;
Jump into other ad-hoc duties when your colleagues need your help;
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to;
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories;
Fluency in Azerbaijani, English and Russian languages - extra language skills would be great, but not essential;
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers;
Flexibility - night, weekend and holiday shifts are all part of the job;
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential;
Experience - ideally you’ll have spent at least one year in a front desk or guest service position;
Fluency with Opera PMS;
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling;
To apply for the position of Receptionist at InterContinental Baku Hotel send your CV to the e-mail address mentioning “Receptionist” in Subject of e-mail.