Resant

Operations manager (Əməliyyat meneceri)

By agreement 96
Full-time
Baku, Azerbaijan
14.11.24 - 14.12.24

Working conditions

  • Fully responsible for all aspects of all departments;
  • Support and work with all Head of Departments in all aspects of running this hotel;
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests;
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery, and also any staff issues;
  • Ensure SOP implementation in all departments and check the same during routine operational checks;
  • Inspecting all departments for SOP implementation;
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture;
  • Monitor the co-ordination between all departments for smooth & efficient operations;
  • Assessing and reviewing customer satisfaction and service recovery process;
  • Meet all dept. heads to review & train the staff to upkeep the human capital;
  • Identifying staff learning needs and assisting with development;
  • Best-in-class training and career development;
  • Supportive and engaged team;
  • Fast paced fun environment;
  • Interested candidates are welcome to send their CVs to the e-mail address  by indicating the name of the Operations Manager in the subject line of the letter.

Requirements

  • Work experience as a similar role;
  • Hospitality experience preferred;
  • Excellent organizational and team management skills;
  • Highly focused;
  • Have excellent communication skills;
  • Bring your best every day;
  • Put our guests first;
  • Strive to exceed expectations in all you do.