Holiday Inn Baku

Reservation agent (Rezervasiya agenti)

By agreement 140
Full-time
Baku, Azerbaijan
29.11.24 - 29.12.24

Working conditions

  • Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations;
  • Providing customers with information about the hotel’s accommodation options, rates and amenities;
  • Processing reservations, cancellations and modifications using reservation software;
  • Collecting and processing payments from guests;
  • Communicating with other departments to ensure that guests’ requests are met;
  • Updating and maintaining customer information in the reservation system;
  • Handles other daily correspondence. 

Requirements

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to;
  • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories;
  • Fluency in the local, Russian and English languages;
  • Literate and tech-savvy-you’ll need a good grasp of reading, writing, basic math, and computer skills;
  • Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address, indicating “RESERVATİON AGENT” in the subject of the email. Applications without subjects will not be considered.