Reservation agent (Rezervasiya agenti)

By agreement 157

Full-time

Baku, Azerbaijan

29.11.24 - 29.12.24

Working conditions

Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations;
Providing customers with information about the hotel’s accommodation options, rates and amenities;
Processing reservations, cancellations and modifications using reservation software;
Collecting and processing payments from guests;
Communicating with other departments to ensure that guests’ requests are met;
Updating and maintaining customer information in the reservation system;
Handles other daily correspondence.

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to;
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories;
Fluency in the local, Russian and English languages;
Literate and tech-savvy-you’ll need a good grasp of reading, writing, basic math, and computer skills;
Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address, indicating “RESERVATİON AGENT” in the subject of the email. Applications without subjects will not be considered.