Shusha,
Azerbaijan
24.12.24
-
24.01.25
Working conditions
- Efficiently handle check-in and check-out processes while greeting guests in a warm and professional manner;
- Address guest inquiries, resolve complaints promptly, and ensure a positive guest experience;
- Provide detailed information about hotel services, promotions, room types, and special discounts;
- Manage the reservation system, update guest information, and allocate rooms effectively;
- Answer phone calls and coordinate with other departments as needed;
- Prepare daily reports, manage cash transactions, and maintain accurate records;
- Follow hotel policies and procedures, ensuring safety, confidentiality, and compliance at all times.
Requirements
- A minimum of 1 year of experience in a similar role;
- Proficiency in Azerbaijani, English languages;
- Strong communication skills with a guest-focused attitude;
- Proficiency in computer applications, especially MS Office and hotel management software (e.g., Opera PMS and Electra PMS).
Customer service
Health services
