Guest service agent (Qonaq xidməti agenti)

Ə/h razılaşma ilə 1197

Tam iş günü

Şuşa, Azərbaycan

24.12.24 - 24.01.25

İş haqqında məlumat

Efficiently handle check-in and check-out processes while greeting guests in a warm and professional manner;
Address guest inquiries, resolve complaints promptly, and ensure a positive guest experience;
Provide detailed information about hotel services, promotions, room types, and special discounts;
Manage the reservation system, update guest information, and allocate rooms effectively;
Answer phone calls and coordinate with other departments as needed;
Prepare daily reports, manage cash transactions, and maintain accurate records;
Follow hotel policies and procedures, ensuring safety, confidentiality, and compliance at all times.

A minimum of 1 year of experience in a similar role;
Proficiency in Azerbaijani, English languages;
Strong communication skills with a guest-focused attitude;
Proficiency in computer applications, especially MS Office and hotel management software (e.g., Opera PMS and Electra PMS).