Baku,
Azerbaijan
04.11.24
-
04.12.24
Working conditions
- Ensure outstanding customer care at all times;
- Maintains a friendly, cheerful and courteous demeanor at all times;
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations;
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns;
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;
- Supervise daily shift process ensuring all team members adhere to standard operating procedures;
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
- Adhere to company credit limit / floor limit policies;
- Allocate rooms to expected arrivals after checking the guests’ preferences and special requests;
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc;
- Cross Check all billing instructions are correctly updated;
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy;
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests;
- Performs other duties as assigned, requested or deemed necessary by management;
- Ensure Front office log book and hotel log book is always updated and actioned upon;
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;
- Participate in hotel committees and task force assignments;
- Assist all departments in servicing the guests during high volume periods;
- Takes responsibility in the absence of the Duty Manager / Front Office manager.
Requirements
- Excellent Opera PMS skills;
- Minimum 2 years’ experience in hotels in similar position;
- Good command of English and Russian language, both oral and written;
- Great communication skills;
- Warm and inviting personality;
- Ability to think calmly under pressure;
- Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
Security
Tourism
