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Intercontinental Hotel Baku

Front office supervisor (Ön büro nəzarətçisi)

Ə/h razılaşma ilə 77
Tam iş günü
Bakı, Azərbaycan
04.11.24 - 04.12.24

İş haqqında məlumat

  • Ensure outstanding customer care at all times;
  • Maintains a friendly, cheerful and courteous demeanor at all times;
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations;
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns;
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures;
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
  • Adhere to company credit limit / floor limit policies;
  • Allocate rooms to expected arrivals after checking the guests’ preferences and special requests;
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc;
  • Cross Check all billing instructions are correctly updated;
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy;
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests;
  • Performs other duties as assigned, requested or deemed necessary by management;
  • Ensure Front office log book and hotel log book is always updated and actioned upon;
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;
  • Participate in hotel committees and task force assignments;
  • Assist all departments in servicing the guests during high volume periods;
  • Takes responsibility in the absence of the Duty Manager / Front Office manager.

Tələblər

  • Excellent Opera PMS skills;
  • Minimum 2 years’ experience in hotels in similar position;
  • Good command of English and Russian language, both oral and written;
  • Great communication skills;
  • Warm and inviting personality;
  • Ability to think calmly under pressure;
  • Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.

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