Baku,
Azerbaijan
15.10.24
-
15.11.24
Working conditions
- Develop and execute the overall CRM and CX strategy aligned with business goals;
- Lead a cross-functional team to enhance customer engagement across all touchpoints;
- Organize, manage and develop CRM and Telemarketing campaigns;
- Analyze customer data and feedback to identify trends and opportunities for improvement;
- Oversee the implementation of CRM systems and tools to optimize customer interactions;
- Manage customer segmentation, targeting, and personalized communication strategies;
- Establish key performance indicators (KPIs) to measure the effectiveness of CRM and CX initiatives;
- Mentor and develop the CRM/CX team, fostering a culture of customer-centricity;
- Collaborate with other departments to ensure a unified approach to customer experience.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred;
- 5+ years of experience in CRM, customer experience, or related roles, with a minimum of 3 years in a leadership position;
- Proven track record of developing successful CRM and CX strategies;
- Strong analytical skills with experience in data analysis and customer insights;
- Excellent communication and interpersonal skills;
- Proficiency in CRM software and customer analytics tools.
Sales
Mechanical and electronics