Baku Electronics

CRM&CX Manager

By agreement 161
Full-time
Baku, Azerbaijan
15.10.24 - 15.11.24

Working conditions

  • Develop and execute the overall CRM and CX strategy aligned with business goals;
  • Lead a cross-functional team to enhance customer engagement across all touchpoints;
  • Organize, manage and develop CRM and Telemarketing campaigns;
  • Analyze customer data and feedback to identify trends and opportunities for improvement;
  • Oversee the implementation of CRM systems and tools to optimize customer interactions;
  • Manage customer segmentation, targeting, and personalized communication strategies;
  • Establish key performance indicators (KPIs) to measure the effectiveness of CRM and CX initiatives;
  • Mentor and develop the CRM/CX team, fostering a culture of customer-centricity;
  • Collaborate with other departments to ensure a unified approach to customer experience.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field; MBA preferred;
  • 5+ years of experience in CRM, customer experience, or related roles, with a minimum of 3 years in a leadership position;
  • Proven track record of developing successful CRM and CX strategies;
  • Strong analytical skills with experience in data analysis and customer insights;
  • Excellent communication and interpersonal skills;
  • Proficiency in CRM software and customer analytics tools.


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