CRM&CX Manager

По соглашению 91

Полн. занятость

Баку, Азербайджан

15.10.24 - 15.11.24

O работе

Develop and execute the overall CRM and CX strategy aligned with business goals;
Lead a cross-functional team to enhance customer engagement across all touchpoints;
Organize, manage and develop CRM and Telemarketing campaigns;
Analyze customer data and feedback to identify trends and opportunities for improvement;
Oversee the implementation of CRM systems and tools to optimize customer interactions;
Manage customer segmentation, targeting, and personalized communication strategies;
Establish key performance indicators (KPIs) to measure the effectiveness of CRM and CX initiatives;
Mentor and develop the CRM/CX team, fostering a culture of customer-centricity;
Collaborate with other departments to ensure a unified approach to customer experience.

Bachelor’s degree in Business, Marketing, or a related field; MBA preferred;
5+ years of experience in CRM, customer experience, or related roles, with a minimum of 3 years in a leadership position;
Proven track record of developing successful CRM and CX strategies;
Strong analytical skills with experience in data analysis and customer insights;
Excellent communication and interpersonal skills;
Proficiency in CRM software and customer analytics tools.