Software Support Junior Specialist (Proqram təminatı üzrə kiçik mütəxəssis)

By agreement 16

Full-time

Baku, Azerbaijan

30.10.24 - 30.11.24

Working conditions

Offer support for software applications built with C#, .NET, and TypeScript;
Assist clients in troubleshooting, diagnosing, and resolving software-related issues via phone, email, or remote sessions;
Escalate advanced issues to senior engineers or the development team when necessary;
Document troubleshooting processes and update technical knowledge bases with resolutions and best practices;
Collaborate with the software development team to ensure timely bug fixes, updates, and feature implementations;
Guide users through installations, configurations, and upgrades of software systems;
Test new software features and updates to ensure functionality and compatibility with client environments.

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience);
1 - 2 years of work experience in the relevant field;
Proficient in C# and .NET technologies;
Experience with TypeScript and knowledge of web-based front-end technologies;
Understanding of the software development lifecycle, including debugging and code review;
Excellent verbal and written communication skills for interacting with both technical and non-technical users;
Ability to troubleshoot complex software issues and work independently or in a team environment.
Additional requirements:
Experience with REST APIs and web services;
Familiarity with databases, particularly SQL Server;
Prior experience working in a customer support or software support role;
Familiarity with ticketing systems.