Service quality demarcation engineer(Xidmət keyfiyyətinin demarkasiyası üzrə mühəndis)
By agreement
24
Full-time
Baku,
Azerbaijan
17.10.24
-
17.11.24
Working conditions
- To be responsible for Network SQD Desk activities and Trouble Ticket handling to assure mobile network fault-free operation and subscriber’s problem-solving;
- To be responsible for fault registration, fault notification, and fault escalation on any problems on the network or subscriber side;
- To facilitate and support all planned work to ensure maximum network availability and customers satisfaction;
- To monitor Key Quality Indicators alarms;
- To demarcate abnormal Key Quality Indicators;
- To perform demarcation of issues;
- To create, assign and close Service Quality Degradation Tickets;
- To notify, escalate and update critical issues;
- To perform demarcation of issues. To create, assign, and close Service Quality Degradation Tickets;
- To monitor service quality degradation tickets. To verify the fault resolution;
- To dispatch trouble tickets with regional network problems to the corresponding party to fix the issue according to the result of demarcating;
- To prepare resolved and pending Trouble Tickets and opened issues reports on a daily, weekly, or monthly basis;
- To be trained according to job description and to follow planned training competence development;
- To participate and cooperate with the other network units. To familiarize oneself with technical documentation according to job process;
- Serve customer: Customer first;
- Move together: Always teamwork;
- Act reliable: Dependable and transparent;
- Speak-Up: Brave and challenging;
- Think digital: Creative and clever;
- Competitive compensation;
- Incentives and bonuses based on performance;
- Fringe benefits;
- Performance-driven culture;
- Diversified learning and development opportunities;
- Career growth opportunity;
- Hybrid work opportunity;
- Unique experience of working in the most dynamic industry;
- Innovative products and digitalization;
- International experience;
- Amazing team of highly skilled professionals;
- Cross-functional collaboration;
- Experience sharing.
Requirements
- University degree in telecommunications or information technologies;
- Minimum 1 year experience in in Telecom field;
- Language and computer programs knowledge: Azeri, Russian, English;
- Advanced MS Office and basic Access;
- Universal knowledge about Cellular Network topology;
- Good service delivery mindset;
- Self-motivated and able to thrive in a results-driven environment.
Engineering
İCT
