Baku,
Azerbaijan
10.03.25
-
10.04.25
Working conditions
- Assess the scope and impact of different digital change initiatives and work on change strategy and approach;
- Work closely with the program team, sponsor, training teams, end users, and external partners to ensure all stakeholders go through change successfully;
- Employ various communication techniques, such as simplifying complex information, using visual aids, and adapting language to the audience, to enhance understanding and engagement;
- Conduct impact, stakeholder, and organization analyses to determine the program’s scope, severity, and receptivity. Use findings as foundation for all change management activities;
- Create basic change plans that outline key activities, milestones, and timelines are aligned to overall program plans and are designed to guide audiences through the change phases;
- Engage in open and respectful communication, actively listen to stakeholders' concerns and perspectives, and demonstrate a willingness to collaborate;
- Ensure learning activities are determined, planned, organised and executed for all stakeholders as per Training Needs Analysis;
- Follow up and report on adoption objectives, ensure the objectives are achieved, course correct and introduce alternative methods if required;
- Meal allowance;
- Annual performance bonuses;
- Corporate health program: VIP voluntary insurance and special discounts for gyms;
- Access to Digital Learning Platforms;
- 5/2, 09.00-18.00.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Business Administration, Organizational Development, or equivalent practical experience (3+ years);
- 3-5 years of experience in project management, organizational development, business analysis with a specific focus on adoption of digital technologies;
- Have fundamental know-how on digital technologies and information technologies such as corporate applications, ERP, AI & ML, hyper automation technologies (chatbots, OCR, process mining, etc), field operations, etc;
- Posses a comprehensive understanding of the organization's digital transformation and business needs;
- Ability to handle confidential information with utmost integrity and discretion;
- Strong interpersonal and networking skills, with the ability to build and maintain relationships;
- High level of creativity and strategic thinking, with the ability to develop innovative communication solutions;
- Strong analytical and problem-solving skills with a results-driven mindset;
- Strong organisational and project management skills;
- Certifications in Project Management (PMP, PRINCE2), Agile, or Change Management (PROSCI) are a plus.
Digital Channels Specialist
İCT
