Baku,
Azerbaijan
11.10.24
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11.11.24
Working conditions
- Build and maintain strong, long-lasting relationships with key partners, serving as their main point of contact for all operational matters;
- Understand partner needs and tailor solutions that align with their business goals and the company’s service capabilities;
- Conduct regular check-ins with key partners to gather feedback, identify pain points, and proactively address any issues;
- Collaborate with internal teams (such as logistics, warehouse, and customer service) to ensure smooth delivery operations and address any challenges faced by partners;
- Monitor the performance of deliveries and services for key accounts, ensuring that service level agreements (SLAs) are met;
- Work closely with the Route Optimization team to ensure efficient and timely deliveries for partner accounts;
- Act as the primary problem-solver for any issues that arise during the delivery process, such as delays, lost packages, or damaged goods
- Coordinate with relevant departments to ensure timely resolution of partner issues and maintain a high level of client satisfaction;
- Implement corrective measures to prevent recurrence of issues;
- Prepare and present regular performance reports to partners, highlighting delivery efficiency, key metrics, and service levels;
- Provide insights and recommendations based on data analysis to help partners optimize their logistics and delivery processes;
- Ensure that contracts and service level agreements (SLAs) with key partners are understood, followed, and regularly reviewed;
- Negotiate contract renewals and revisions as needed to meet evolving partner needs and market conditions;
- Identify opportunities to expand services or increase the scope of partnerships, working closely with the sales and business development teams;
- Develop strategies to grow the business within existing accounts by proposing value-added services, such as reverse logistics or fulfillment solutions;
- Feedback and Continuous Improvement;
- Gather and communicate feedback from partners regarding the company’s services, relaying suggestions for improvements to.
Requirements
- Bachelor’s degree in a related field;
- 3-4 years of experience related role in a cargo company;
- Proficiency in Azerbaijani, English, Turkish.
Management
Logistics
