Azerconnect LLC

IT service desk engineer

By agreement
2684
Full-time
Baku, Azerbaijan
07.03.25 - 07.04.25

Working conditions

  • Answer, Respond and Track a İT related service requests from users ( phone or electronically);
  • Resolution and clarification of incoming service requests and incidents as a first-line support;
  • Advise user on appropriate action;
  • Redirect service requests, incidents and problems to appropriate user or groups;
  • All service requests are served according the Service Level Agreement (SLA) timelines;
  • Follow standard service desk and performance monitoring procedures;
  • Log all service desk interactions;
  • Identify and escalate situations requiring urgent attention;
  • 24X7 on call support for mission critical systems of the IT Infrastructure;
  • Provide confidentiality of the company data;
  • Provide the confidenciality of passwords;
  • Preparation of reports on areas of responsibility.

Requirements

  • Higher education;
  • Sertified  employees preferrable;
  • More that 2 years of expirience in IT field.

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