IT service desk engineer

By agreement

2807

Full-time

Baku, Azerbaijan

07.03.25 - 07.04.25

Working conditions

Answer, Respond and Track a İT related service requests from users ( phone or electronically);
Resolution and clarification of incoming service requests and incidents as a first-line support;
Advise user on appropriate action;
Redirect service requests, incidents and problems to appropriate user or groups;
All service requests are served according the Service Level Agreement (SLA) timelines;
Follow standard service desk and performance monitoring procedures;
Log all service desk interactions;
Identify and escalate situations requiring urgent attention;
24X7 on call support for mission critical systems of the IT Infrastructure;
Provide confidentiality of the company data;
Provide the confidenciality of passwords;
Preparation of reports on areas of responsibility.