Baku,
Azerbaijan
07.03.25
-
07.04.25
Working conditions
- Answer, Respond and Track a İT related service requests from users ( phone or electronically);
- Resolution and clarification of incoming service requests and incidents as a first-line support;
- Advise user on appropriate action;
- Redirect service requests, incidents and problems to appropriate user or groups;
- All service requests are served according the Service Level Agreement (SLA) timelines;
- Follow standard service desk and performance monitoring procedures;
- Log all service desk interactions;
- Identify and escalate situations requiring urgent attention;
- 24X7 on call support for mission critical systems of the IT Infrastructure;
- Provide confidentiality of the company data;
- Provide the confidenciality of passwords;
- Preparation of reports on areas of responsibility.
Requirements
- Higher education;
- Sertified employees preferrable;
- More that 2 years of expirience in IT field.
IT administrator
Communication services