Baku,
Azerbaijan
25.10.24
-
25.11.24
Working conditions
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;
- Secure payment, verifying and adjusting billing as needed;
- Provide guests with room and hotel information, directions, amenities and local interests;
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;
- Complete cashier and closing reports, counting the bank at the end of each shift securely;
- Accept and record wake-up calls, delivering to the right department;
- Communicate any emergency, lost item or theft to proper security staff and/or authorities;
- Keep contingency lists in case of emergency and communicate any necessary messages;
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Follow company brand standards.
Requirements
- Previous customer experience and the ability to work effectively under pressure;
- Previous experience in cash handling;
- Proficiency in Azerbaijani, English any additional language is preferable;
- Must be proficient with computers;
- Positive attitude and good communication skills;
- Commitment to delivering a high level of customer service;
- Willing to take initiative and work with little direction;
- Ability to work as part of a team;
- Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.
Service
Tourism
