Front desk agent

800 ₼

3237

Full-time

Baku, Azerbaijan

06.03.25 - 06.04.25

Working conditions

Greet and welcome guests upon arrival;
Check guests in and out of their rooms using hotel management software;
Process payments, including handling cash and credit transactions;
Answer and manage incoming calls, emails, and faxes;
Assist guests with inquiries and provide information about hotel services, amenities, and local attractions;
Handle guest complaints and concerns effectively and escalate issues as needed;
Maintain accurate records of guest interactions and transactions;
Ensure the front desk area is clean, organized, and presentable at all times;
Collaborate with other departments to ensure guest satisfaction and resolve issues promptly;
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary;
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed;
Perform other duties as assigned;
Working days: 5 days in a week, (08:00-17:00, 13:00-22:00, 22:00-08:00);
Address: Sea Breeze Resort / Nardaran settlement;
Bus service and meals are provided by the company.

Previous experience in a similar role in the hospitality industry preferred;
Excellent communication and interpersonal skills;
Language skills: Azerbaijani, English, Russian;
Strong organizational and multitasking abilities;
Proficiency in using computers and hotel management software;
High school diploma or equivalent; additional education in hospitality is a plus;
Flexibility to work various shifts.