Club and SPA Supervisor(Klub və SPA nəzarətçisi)

By agreement 89

Full-time

Baku, Azerbaijan

10.10.24 - 10.11.24

Working conditions

Support the spa reception operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities;
Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner;
Ensure that the all treatment areas are well maintained, clean and free of clutter;
Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner;
Work a flexible rota, including evening, early and weekend shifts.

Responsible for creating and maintaining staff rosters for the Therapists and Receptionists team according to business demands, and hotel occupancy;
Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible;
Responsible for the induction, training, development, performance appraisals and discipline of all staff, under the supervision of and in communication with the Spa Manager/Director;
Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained;
Hold monthly meetings with the Spa Team to communicate, motivate and be aware of staff needs;
Conduct effective inductions and ongoing training for all Spa Team in line with product and Hotel brand standards, accurately recording and keeping Training Inventory Checklists for each team member.