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Neptun-S MMC

Call center supervisor(Çağrı mərkəzi nəzarətçisi)

By agreement 58
Full-time
Baku, Azerbaijan
17.10.24 - 17.11.24

Working conditions

  • This is a full-time on-site role as a Call Center Supervisor at Neptun Supermarket located in Baku City. The Call Center Supervisor will oversee the day-to-day operations of the call center, manage a team of call center agents, ensure customer satisfaction, and handle escalated customer inquiries and concerns.

Requirements

  • Supervisory Skills: Ability to lead and manage a team effectively;
  • Customer Satisfaction: Focus on providing excellent customer service;
  • Analytical Skills: Ability to analyze call center performance metrics;
  • Team Management: Experience in supervising and training call center agents;
  • Communication: Strong verbal and written communication skills;
  • Excellent problem-solving skills;
  • Experience in a similar role in the retail or customer service industry;
  • Bachelor's degree in Business Administration or related field.