Holiday Inn Baku
By agreement 80
Full-time
Baku, Azerbaijan
16.10.24 - 16.11.24

Working conditions

  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner;
  • Tag baggage and return the identification slips to guests;
  • Assists guests with luggage to the front desk;
  • Escorts guests to room, placing luggage in the room assigned by the front desk;
  • Inspects guest room for order and adequate supplies and informs guests of room amenities;
  • Delivers faxes, messages, packages and flowers to guests’ rooms and other offices;
  • Provide items on loan to guests and collect the items back from guests before departure;
  • Ensure the efficient delivery and collection of group luggage;
  • Ensure that the guest has verified that all luggage has been accounted for;
  • Ensure safe storage and collect ticketing of guest coats and personal items;
  • Assist guests with Long-term luggage storage requests / Left luggage requests;
  • Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest;
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service;
  • Assist the senior Concierge on duty with their duties during busy periods and breaks;
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries;
  • To provide efficient luggage storage, delivery and collection service;
  • Perform any other work as and when assigned by the management.

Requirements

  • Communication skills (Azerbaijani, Russian and English);
  • Flexibility to work various shifts. (mostly late shift 14:00 -23:00);
  • A polite, engaging personality.