Front Office Agent

Ə/h razılaşma ilə

Tam iş günü

Bakı, Azərbaycan

30.09.22 - 30.10.22

İş haqqında məlumat

Receive and allocate hotel guests in positive manner, and also respond to their inquirers during their stay;
Build pleasant and positive relationship with guests to make their stay in the hotel comfortable and respond to any complaints they might have in a very courteous manner to protect the image of the hotel;
Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times;
Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction;
Assist in getting client feedback regarding the level of services delivered to improve the service delivery;
Assist all departments in servicing the guests especially during high volume periods;
Receive guests complaints / feedbacks and direct them to appropriate departments for resolution;
Perform other duties as assigned, requested or deemed necessary by management;

Previous experience of at least 1 year of experience as FO Agent (Receptionist) is highly preferable.
Knowledge of OPERA PMS is mandaroty.
Good communication skills, and ability to work in a team.
Good knowledge of Azerbaijani, Russian or/and English languages.
A polite, engaging personality, flexible to work various shifts.

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