Sapphire Hotels Group

Reservation Agent

600 - 800 ₼
Tam iş günü
Bakı, Azərbaycan
15.09.22 - 15.10.22

İş haqqında məlumat

  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Ensure all direct billing requests and back up approval is passed to the Front Desk
  • Ensure all arrivals for the following day are checked and backups are handed over/Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Input and access data in reservation system by entering correct information into proper fields and asking for travel agency
  • Helps develop room revenue and occupancy forecasts.
  • To be aware of all front office procedures and assist with reception duties when required.
  • Configuring rates on the hotels property management system
  • Follow proper escalation procedures when addressing guest concerns
  • We provide you staff meal. You will get trained to international hospitality standards.
  • Monthly salary: 600-800 AZN

Tələblər

  • Minimum 1 year experience in Reservation or Front Office /Hotel experience preferable.
  • Must be fluent on 3 languages – Azerbaijan, English & Russian.
  • Advanced computer user and Fidelio knowledge.
  • Positive attitude and good communication skills.
  • Please submit your CV with picture in English and in Russian send to e-mail address.


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