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Front Office Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Always greet guests in a friendly and professional manner according to Hotel standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Anticipate and address guest’s service needs
Performs any additional tasks which are assigned by management
Proven work experience as a Front Office Agent
Service orientation and excellent organizational skills
Problem-solving and decision-making skills
Good physical condition
Good knowledge of Azerbaijani, Russian and English
High communication skills.
Flexible to work with all shifts
Knowledge of Opera system is advantage.
Candidates are requested to send their Application Forms/CVs.