Məkan Bakı, Azərbaycan
İş növü Tam iş günü
Kateqoriya Müştəri xidmətləri
Vakansiya tarixi 25.08.2022

İş haqqında məlumat

Answer calls, respond to emails and “Whatsapp” messages
Handle customer inquiries over the phone, by email and via “Whatsapp”
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into the system
Update existing customer information
Process orders, forms, and applications
Identify and escalate priority issues
Route calls to appropriate resource
Document all call information according to standard operating procedures
5 working day, 2 days off, flexible shift work
8:00-17:00
10:00-19:00
13:00-22:00
15:00-00:00
Note: could be required to work on different shift

Tələblər

Bachelor's degree in business administration, marketing or economics
Azerbaijani and Russian languages are mandatory, English is preferred
Microsoft Office programs, Outlook user
Oral and written communication skills in the mentioned languages
Listening skills
Problem analysis and solving skills
Customer service/satisfaction oriented
Organizational skills
Attention to details
Ability to work in a team
Resistance to stress
Perfect and clear speech