Service engineer

Ə/h razılaşma ilə

Tam iş günü

Bakı, Azərbaycan

18.01.23 - 17.02.23

İş haqqında məlumat

Order the parts related to the published modifications;
Give technical information service to other departments for machine and parts issues;
Plan all caterpillar service literature and continuous publications distributions to related personnel;
Give technical suggestions and define technical problems to service supervisor and customers;
Arrange customer visit in order to get technical info;
Ensure the job safety and employee health protection program in the workshop;
Organize field technicians in order to respond to customer service requests. Join the field teamif necessary;
Plan and follow up on the technician’s activity and efficiency;
Realize the annual service budget within the region;
Plan and follow up on the customer support agreements;
Define the failure on the machine and component, ensure to open work order, prepare the labor and parts quotation and release the process after the customer’s approval;
Control the purchase document released for outsourcing suppliers for service requirements;
Ensure the contamination control program is done in the workshop and field;
Work in compliance with the Group Ethic Standards and Principles and make others do the same;
Fill and preserve all kinds of required documents, contracts, reports, and other papers.
Perform other tasks specified in the procedures;
Checking daily-monthly service reports to reach the service budget;
Take necessary action to improve service key kerformance Indicators (KPIs);
Constitute service costs and take measures to reduce them;
Check the product and support services supplied by the local suppliers and subcontractors and make studies to lower them;
Ensure to fulfill service projects committed to caterpillar.
Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.

Tələblər

Bachelor’s degree in Engineering (Mechanical or Electrical) or relevant field from the accredited university or at least 3 years of work experience in a relevant role;
Strong communication, analytical, leadership and influencing skills and ability to operate independently;
High level of competence in preparation and presentation;
Strong data-entry skills and attention to detail;
Exceptional analytical thinking, problem solving, and organizational skills;
Able to prioritize work, delegate, and meet deadlines;
Positive "can do" attitude with a passion for customer service;
Collaborative worker and teambuilding ability;
Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred;
Computer skills-user level(MS Office usage);
Ability to travel on occasion;
Local candidates are strongly preferred.

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