Bakı,
Azərbaycan
23.07.24
-
22.08.24
İş haqqında məlumat
- Administration of Azerconnect IT systems (Windows, Unix, Sun Solaris, Linux);
- To support an IT operations strategy;
- To optimize the IT operation's products, services and processes;
- To actively support colleagues and team members in BaU operations;
- To proactive predict and eliminate of faults;
- To provide L1 & L2 support for Azerconnect IT systems;
- To be responsible for managing the provision of high quality managed support services to mission critical environments, in line with Service Level Agreements and customer expectations;
- To be responsible for overall customer assessment, setup, monitoring, documentation, escalation procedures and customer satisfaction;
- To ensure development of and team adherence to processes and policies: ITIL, Incident Management, Problem Management, Service Desk Management, Change Management, Operations Monitoring & Performance Reporting;
- To be responsible for ensuring consistent execution of processes and on-going improvement;
- To manage of 3rd party vendor and provider relationships/ agreements/ services in accordance with standard operating procedures;
- To successful operate of 2nd line managed support services and co-ordination of 3rd line support with senior engineer team;
- To attend on periodic formal meetings with HOU Systems Administration to discuss operational efficiency and projects;
- To escalate to HOU Systems Administration and/or HOU Enterprise Services Operations on incidents or faults;
- Web applications support;
- Linux/Unix systems administrations and troubleshooting;
- Optimizations for Enterprise Services infrastructure based on best practices, guidelines;
- To fully comply with AZRC IT Policies;
- To follow IT Security Policies and Guidelines;
- To fully comply with the Change Management Guideline of Azerconnect;
- To fully comply with all administrative requirements of Azerconnect;
- To carry out other tasks related to the position assigned by management;
- To respect and follow internal regulations and procedure.
Tələblər
- Bachelor degree;
- Red Hat Certified ( RHCSA , RHCE) recommended;
- At Least 1 years in IT system administration;
- English , Russian and Azeri ‑ Good knowledge , reading , writing and speaking;
- Experience with troubleshooting methodologies;
- Solid understanding of available and emerging IT technologies;
- Those interested in the vacancy can apply to the link https://fa-emfh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1007/job/1103/apply/email.
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