Bakı,
Azərbaycan
25.02.25
-
26.03.25
İş haqqında məlumat
- Identifying Customer parts and service needs by phone calls and offers suitable Cat and Non;
- Cat solutions;
- Develop and execute a call programme while maintaining and update the customer listing;
- Become the customers’ prime source of information regarding BMA’s equipment offering;
- Update and inform the customers on their machine order status;
- Offering alternative solutions to customer and help them to select most suitable one;
- Follow up depths and work close with PSSR for money collection;
- Communicate all customer complaints to Customer Relation Specialist;
- Meet with customers visiting the office to discuss opportunities;
- Face-to-face customer visits will be assigned, accompanied by their manager;
- Calling assigned customer periodically, update customer information in the system;
- Informing all customers about EM Solutions in order to create opportunities;
- Escalation of potential problematic issues to Manager;
- Work with Marketing Department on the creation & validation of marketing materials;
- Responsible for identifying timing and job details including gathering all information for the machines and importing this information into a database in order to present a proposal for recommended spare parts to the customer on time;
- Perform other tasks, duties and assignments as required.
Tələblər
- Bachelor’s degree in engineering (Mechanical or Electrical), Business, Marketing;
- Business/Marketing Analytics, Communications, or relevant field from the accredited university or at least 3 years of work experience in a relevant role;
- Strong communication, analytical, leadership and influencing skills and ability to operate independently;
- Experience with heavy equipment;
- High level of competence in preparation and presentation;
- Strong data-entry skills and attention to detail;
- Exceptional analytical thinking, problem solving, and organizational skills;
- Able to prioritize work, delegate, and meet deadlines;
- Positive "can do" attitude with a passion for customer service;
- Collaborative worker and teambuilding ability;
- Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred;
- Computer skills-user level (MS Office usage);
- Ability to travel on occasion;
- Local candidates strongly preferred.
Mağaza satıcısı
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