Bakı,
Azərbaycan
10.10.24
-
10.11.24
İş haqqında məlumat
- Greet and welcome guests upon arrival;
- Check guests in and out of their rooms using hotel management software;
- Process payments, including handling cash and credit transactions;
- Answer and manage incoming calls, emails, and faxes;
- Assist guests with inquiries and provide information about hotel services, amenities, and local attractions;
- Handle guest complaints and concerns effectively and escalate issues as needed;
- Maintain accurate records of guest interactions and transactions;
- Ensure the front desk area is clean, organized, and presentable at all times;
- Collaborate with other departments to ensure guest satisfaction and resolve issues promptly;
- Follow all hotel safety and security procedures.
Tələblər
- Language skills: Azerbaijani, English, Chinese speaking;
- Previous experience in a similar role in the hospitality industry preferred;
- Excellent communication and interpersonal skills;
- Strong organizational and multitasking abilities;
- Proficiency in using computers and hotel management software;
- Ability to work shifts, including evenings, weekends, and holidays;
- High school diploma or equivalent; additional education in hospitality is a plus.
Xidmət
Turizm
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