Customer service representative

750 - 850 ₼

4448

Tam iş günü

Bakı, Azərbaycan

27.02.25 - 27.03.25

İş haqqında məlumat

Manage large volumes of incoming chat sessions;
Identify and assess customer needs to ensure high levels of satisfaction;
Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution;
Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism;
Build and maintain strong relationships with customers through open and interactive communication;
Provide accurate, valid, and complete information using the appropriate tools and methods;
Meet personal and team targets for customer service, sales, and chat handling;
Record and keep track of customer interactions, process accounts, and file necessary documentation;
Follow company communication procedures, guidelines, and policies to ensure consistent service delivery;
Use creative problem-solving to craft original messages without relying on AI tools;
Utilize ChatGPT algorithms to assist in composing text responses when appropriate;
Manage multiple messaging platforms simultaneously with strong attention to detail;
Quickly comprehend unclear messages in English;
Review and process large volumes of text swiftly and efficiently;
Exhibit strong stress resistance while communicating with frustrated or upset clients;
Identify the root cause of issues and provide effective assistance to resolve them;
Experience in an international company;
Great team environment;
Good growth opportunities within the company;
Competitive salary of fixed 750-850 AZN (net) + bonuses based on KPI results (up to 600 AZN).

Tələblər

Minimum of 1 year of experience as a Customer Service Specialist;
Strong written and verbal communication skills;
Familiarity with CRM systems and practices;
Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products;
Advanced proficiency in English.