Director of revenue and reservations (Gəlir və rezervasiyalar üzrə direktor)
По соглашению
974
Полн. занятость
Баку,
Азербайджан
22.01.25
-
22.02.25
O работе
- This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service;
- To manage and monitor all revenue streams for rooms;
- Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS;
- Work closely with DOSM in the process of promotion implementation, pricing and contracting;
- Ensure that all distribution channels are optimized;
- Manage yielding via all B2B and B2C distribution channels;
- Monitor comp set STR and OTA’s rates change;
- Participate to Fairmont Hotels /Accor Revenue initiatives;
- Play vital role during monthly forecasting;
- Play vital role during yearly Budget Process;
- Works closely with DOSM and sales department for streaming Revenues;
- Manage the weekly Revenue meetings;
- Monitor that SOP’s for Complimentary rooms are followed;
- Coordinate with Rooms department upgrades, OOS, etc. during peak periods;
- Promote and measure up-sell revenue;
- Select, train and evaluate the performance of all Reservations and Revenue Colleagues;
- Conduct all performance reviews on time;
- Create department and individual incentive programs;
- Ensure all reservation colleague concerns are addressed on a timely manner;
- Ensure daily tasks and checklists for all reservation colleagues are completed;
- Provide leadership, motivation, training and support to the Reservations and Revenue Department;
- Conduct monthly department meetings and weekly briefings;
- Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs;
- Maintain a close and effective working relationship with all supporting departments;
- Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability;
- Participate in weekly revenue management meetings and report preparation;
- Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget;
- Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis;
- Problem solving and coaching staff in situations to ensure that guest expectations are exceeded;
- Attend pre-convention meetings as required;
- Ensure the Reservations department consistently meets and exceeds the KPİs;
- Ensure the Reservations office adheres to all health & safety standards.
Требования
- Higher education (tourism and hotel management);
- Experience in the relevant position;
- Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs;
- Excellent communication skills, both written and verbal required;
- Strong interpersonal and problem solving abilities;
- Highly responsible & reliable;
- Ability to focus attention on guest needs, remaining calm and courteous at all times;
- Must possess professional telephone etiquette and have an excellent command;
- Fluent Azerbaijani, English, Russian language;
- Strong team player who can work independently in a fast paced environment;
- Dynamic, willing to learn;
- Have good sales and presentation skills;
- Ability to manage multiple tasks at the same time;
- Management experience would be an advantage;
- Strong analytical, organizational and creative thinking skills.
Гостиница, Кейтеринг, Туризм
Туризм
