Местоположение Баку, Азербайджан
Тип работы Полная занятость
Дата вакансии 16.01.23 15.02.23
- Prioritize and delegate daily work responsibilities to front desk staff.
- Train and guide front desk staffs to provide quality of customer services;
- Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager;
- Resolve guest issues and enquiries to ensure guest satisfaction;
- Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies;
- Ensure that employees are properly groomed and dressed;
- Identify process improvement to achieve financial and service goals;
- Supervise the billing and cash processes to ensure compliance with company standards;
- Provide feedbacks to the team members on their performances and improvements;
- Other duties assigned by front office manager.
- Previous hotel front office experience in senior positions is must;
- Strong managerial and delegation skills;
- Strong working knowledge of related computer software, including restaurant management software;
- Knowledge of Hotel PMS is must;
- Excellent communication and customer service skills;
- Excellent knowledge of Azerbaijani, Russian or/and English languages;
- Highly responsible & reliable.
Bizi Teleqramda izləyin.