Reservation agent (Rezervasiya agenti)

By agreement 69

Full-time

Baku, Azerbaijan

29.10.24 - 29.11.24

Working conditions

Greets guests over the phone in a friendly, courteous manner;
Records reservation information accurately; Informs other departments of VIP arrivals;
Identifies and records special billing instructions; approves credit after consultation with the Revenue & Reservations Director;
Files all reservations in a systematic order for easy referral;
Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
Records requests for special accommodations and suites;
Dealing with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner and etc.

Relevant hospitality industry experience;
Fluent English, Russian, Azerbaijani both written and spoken, Turkish is preferable;
Experience with Opera PMS (hotel software) is mandatory.