Baku,
Azerbaijan
03.02.25
-
03.03.25
Working conditions
- Secondary specialized or higher education (preferably in IT or technical sciences);
- Experience in support services or a similar role for at least 3 years;
- Basic knowledge and servicing of modern operating systems (Windows 10, Windows 11, Windows Server);
- Understanding network principles (TCP/IP, DNS, DHCP);
- Experience with office software (Microsoft Office 365, Teams, Outlook);
- Ability to work with ticketing systems (Service Desk, Jira, or similar);
- Basic knowledge of working with 1C (installation, configuration of the client side, error diagnosis);
- Experience with Active Directory (creating/removing accounts, managing access rights);
- Knowledge of Microsoft Exchange and SharePoint basics;
- Configuration and support of IP telephony systems (3CX or similar);
- Servicing and diagnosing office equipment (printers, scanners, MFPs);
- Experience working with CMS (e.g., WordPress, Joomla, Bitrix) for supporting corporate websites;
- Experience with configuring and supporting temporary IT infrastructure (networks, equipment) for events;
- Experience working with video surveillance systems (installing cameras, configuring surveillance servers, working with software such as Hikvision, Dahua, or similar);
- Language skills: Azerbaijani - fluent, Russian - fluent, English - able to read technical documentation and engage in basic communication;
- Receiving and registering user requests (via phone, email, or ticketing system);
- Diagnosing and resolving typical technical issues (access problems, software failures, equipment configuration);
- Escalating complex incidents to 2nd and 3rd level support;
- Consulting users on the operation of corporate software, equipment, and systems;
- Keeping records and maintaining documentation on requests and solutions;
- Servicing and configuring office equipment (printers, scanners, MFPs);
- Working with content management systems (CMS) to support corporate websites or internal portals;
- Supporting and configuring IP telephony systems (e.g., 3CX or similar systems);
- Participating in local business trips to set up infrastructure for exhibitions and other company events (network setup, equipment configuration, ensuring stable IT system operation);
- Configuring, servicing, and monitoring video surveillance systems (installing cameras, setting up software, diagnosing failures);
- Availability for irregular working hours and weekends when necessary (e.g., to address urgent incidents or prepare for events).
Requirements
- Experience with 1C configurations (e.g., 1C: Accounting, 1C: HR, 1C: Trade Management);
- Knowledge of basic information security principles;
- Certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Fundamentals);
- Experience with virtualization (Hyper-V, VMware);
- Experience with backup and data recovery systems;
- Good communication skills and politeness;
- Teamwork skills;
- Stress resilience and the ability to work in multitasking conditions;
- Responsibility and attention to detail.
Information technology
Professional services