Baku,
Azerbaijan
16.03.23
-
15.04.23
Working conditions
- To provide answers to customers requests concerning company’s product and services and carry of obligations properly;
- To follow the company’s procedures, policy and rules;
- To answer and proceed with inbound calls from customers;
- To communicate with customers via phone as per company’s internal call center instruction;
- To inform customers about optional services and propose to customers such services;
- To arrange bookings for cortiers using DHL Express company special electronic system;
- Attraction of new customers and providing to customers a high level service;
- To track shipments and provide to customers current status information;
- To inform customers regarding tariffs and transit time correctly;
- To try to solve customers issues (claims) without management if possible;
- To inform management as soon as possible, if there is written claims;
- To follow the work schedule strictly in accordance with customers department rules;
- Compliance with company’s discipline, internal labor regulations, labor protection, safety and fire safety requirements;
- To take care the Employer’s property and equipment as well as the other employees equipment and property.
- Work schedule: 6 days;
- Opening hours: 09:00 - 18:00 (Saturday 09:00 - 15:00).
Requirements
- Education: Higher;
- Experience: Customer service experience is recommended;
- Language skills: English-intermediate, Russian-intermediate, Azerbaijani-fluent;
- Computer skills: working with MS Office programs;
- Well-bred speech;
- Good analitycal skills;
- Attention to details;
- Sales skills through phone - advantage.
Customer service
Communication services
