DHL Express

Call center operator (Çağrı mərkəzi operatoru)

By agreement
Baku, Azerbaijan
16.03.23 - 15.04.23

Working conditions

  • To provide answers to customers requests concerning company’s product and services and carry of obligations properly;
  • To follow the company’s procedures, policy and rules;
  • To answer and proceed with inbound calls from customers;
  • To communicate with customers via phone as per company’s internal call center instruction;
  • To inform customers about optional services and propose to customers such services;
  • To arrange bookings for cortiers using DHL Express company special electronic system;
  • Attraction of new customers and providing to customers a high level service;
  • To track shipments and provide to customers current status information;
  • To inform customers regarding tariffs and transit time correctly;
  • To try to solve customers issues (claims) without management if possible;
  • To inform management as soon as possible, if there is written claims;
  • To follow the work schedule strictly in accordance with customers department rules;
  • Compliance with company’s discipline, internal labor regulations, labor protection, safety and fire safety requirements;
  • To take care the Employer’s property and equipment as well as the other employees equipment and property.
  • Work schedule: 6 days;
  • Opening hours: 09:00 - 18:00 (Saturday 09:00 - 15:00).


  • Education: Higher;
  • Experience: Customer service experience is recommended;
  • Language skills: English-intermediate, Russian-intermediate, Azerbaijani-fluent;
  • Computer skills: working with MS Office programs;
  • Well-bred speech;
  • Good analitycal skills;
  • Attention to details;
  • Sales skills through phone - advantage.

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