Holiday Inn Baku

Assistant front office manager

Location Baku, Azerbaijan
Work type Full-time
Category Office management
Vacancy date 16.01.23 15.02.23

Working conditions

  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality of customer services;
  • Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager;
  • Resolve guest issues and enquiries to ensure guest satisfaction;
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies;
  • Ensure that employees are properly groomed and dressed;
  • Identify process improvement to achieve financial and service goals;
  • Supervise the billing and cash processes to ensure compliance with company standards;
  • Provide feedbacks to the team members on their performances and improvements;
  • Other duties assigned by front office manager.

Requirements

  • Previous hotel front office experience in senior positions is must;
  • Strong managerial and delegation skills;
  • Strong working knowledge of related computer software, including restaurant management software;
  • Knowledge of Hotel PMS is must;
  • Excellent communication and customer service skills;
  • Excellent knowledge of Azerbaijani, Russian or/and English languages;
  • Highly responsible & reliable.

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